Privacy Policy

This website is operated by IGRES Group Limited ("IGRES", "we", "us" or "our"), a company registered in England and Wales with company number 17081924.

General enquiries: info@igresgroup.com
Privacy enquiries: privacy@igresgroup.com

This Privacy Policy explains how we collect, use and protect personal data in connection with this website and related communications.

It applies to your use of our website and to any enquiries or other communications sent to us by email or through our contact form.

Our website is a corporate website. It does not provide user accounts, subscriptions, online purchasing or customer portals.

Depending on how you interact with us, we may collect or receive:

• technical information, such as IP address, browser type, device information, operating system, referring pages, and basic website request or security data;
• contact details, such as your name, email address, company name, and any other details you include in an enquiry;
• correspondence information, including the content of messages you send to us; and
• any other information you choose to provide.

We collect personal data:

• automatically, when you visit our website, through normal hosting, delivery and security processes; and
• directly from you, when you contact us by email or submit an enquiry through our contact channel.

We use personal data only where reasonably necessary for legitimate business purposes, including:

• operating, maintaining and securing our website;
• protecting the website and our systems against misuse, unauthorised access, malicious activity and other security risks;
• reviewing and responding to enquiries;
• maintaining records of correspondence and business communications;
• supporting internal administration and corporate operations; and
• complying with legal, regulatory and compliance obligations.

We generally rely on the following lawful bases under applicable data protection law:

• legitimate interests, where processing is necessary for the operation, security and administration of our website and for handling enquiries and business communications; and
• legal obligation, where processing is necessary for compliance with applicable law or regulatory requirements.

Where you choose to contact us, providing your information is voluntary. However, we may be unable to respond if sufficient information is not provided.

We may share personal data with carefully selected service providers where reasonably necessary for the purposes described in this Policy.

These may include providers supporting website hosting, delivery and security infrastructure, and email handling and contact form processing.

At the date of this Policy, this includes Cloudflare and Resend.

We may also disclose personal data where required by law, regulation, legal process, or where reasonably necessary to establish, exercise or defend legal claims.

Some of our service providers may process personal data outside the United Kingdom.

Where this occurs, we take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable data protection law.

We retain personal data only for as long as reasonably necessary for the purposes set out in this Policy, including for security, enquiry handling, administration, record-keeping, legal and compliance purposes.

Technical and security data is generally retained for a limited period unless longer retention is necessary for security, investigation or legal reasons.

Correspondence and enquiry records may be retained for as long as reasonably necessary to manage the relevant relationship, maintain business records, or protect our legal interests.

Subject to applicable law, you may have the right to:

• request access to your personal data;
• request correction of inaccurate personal data;
• request erasure of personal data;
• request restriction of processing;
• object to processing based on legitimate interests; and
• lodge a complaint with the Information Commissioner's Office (ICO).

If you wish to exercise any of your rights, please contact us at privacy@igresgroup.com.

We use reasonable technical and organisational measures to help protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmission over the internet or method of electronic storage is entirely secure, and we cannot guarantee absolute security.

Our website may contain links to third-party websites for convenience or reference. We are not responsible for the privacy practices, content or security of those external websites. You should review their own terms and privacy notices.

We may update this Privacy Policy from time to time to reflect changes to our website, operations, service providers or legal obligations. Any updated version will be posted on this page with a revised effective date.

If you have any questions about this Privacy Policy or our handling of personal data, please contact:

Privacy enquiries: privacy@igresgroup.com
General enquiries: info@igresgroup.com